- 1.How can I register my Toshiba laptop?
- 2.What is the Limited Onsite Warranty program?
Limited Onsite Warranty program offers onsite maintenance and support for selected Toshiba
laptop models supplied through registered reseller of Toshiba India
Private Limited (Hence forth called
‘TIPL’), PC Division for a period defined as per the product
warranty against any manufacturing defects or
general failure. Onsite service is limited to locations mentioned in
Annexure II within the municipal limits. In other locations carry-in service is available. For details of all
Service Centers
- 3. Which laptop models are covered under this onsite warranty program?
As of now the Model Part Numbers of Toshiba Satellite C660 mentioned in
Annexure I of this
document are covered under this onsite warranty program.Onsite
service is limited to locations mentioned in
Annexure II within the municipal limits..
- 4. What types of complaints are covered under this onsite warranty program?
Only
hardware breakdown calls are supported under this onsite service
program. Other software or
driver related calls are supported through TIPL Call Center. For
Factory Preloaded Operating System (OS)
related problems, you can either avail Call Center support or visit
the Authorized Service Center of TIPL after
taking the case ID from the call center..
- 5.How do I contact TIPL Call Centre?
To
avail warranty service for Toshiba Laptop in India, you can call TIPL
Call Center Toll Free
Numbers: 1800-200-8674 or 1800-11-8674 from
8.00 AM to 10.00 PM on all days,
except Public Holidays.
- 6. Is this onsite support free?
Yes,
once the Toshiba Satellite C660 Laptop (Model Part Numbers mentioned
above) is purchased
and registered, all hardware breakdown calls defined within the
scope of Onsite service warranty. Onsite service is limited to locations
mentioned in
Annexure II within the municipal limits.
- 7. Where is Toshiba Onsite Laptop Support available?
Onsite service is limited to locations mentioned in
Annexure II within the municipal limits..
- 8. Will this onsite support cover my software and driver related problems?
No.
All non-hardware breakdown calls will be supported through Toshiba
India Call Center. For
further support on preloaded operating system (OS), you can either
avail Call Center support or visit the
Authorized Service Center of TIPL after taking the case ID from the
call center.
- 9. How do I avail service in case I am staying outside the Municipal Limits of these cities or in other cities?
In that case, you can avail carry-in warranty in TIPL Authorized Service Centers after taking a case
ID from the TIPL Call Center.
- 10. Will Toshiba support my software, data and peripherals?
Configuring
or troubleshooting of Toshiba Laptop or Standard Software is supported
through
TIPL Call Center. Reloading of Factory Pre-Loaded Operating System
supplied along with Toshiba Laptop
can additionally be supported as Carry-in warranty in TIPL
authorized service centers only. Other Application
Software support & Data Back-up would be the responsibility of
“Customer” only.
- 11.Can I log the calls through the dealer from where I purchased my laptop?
All customers are recommended to log the calls themselves with TIPL Call Center.
- 12. Are DOA and transit damages covered under onsite warranty?
No.
DOA cases are not covered under onsite support. DOA cases shall be
processed as per the
TIPL DOA policy. Customers will be required to contact their
respective resellers in case of any DOA. Transit
damages are not covered under TIPL warranty.
- 13. Do I require to produce my ‘Proof of Purchase’ while availing warranty service?
Yes, the Toshiba Call Center or Service Engineers may ask for the ‘Proof of Purchase’ during the
warranty service process.
- 14. Is it possible to get onsite support on other Laptop Models other than specified Models?
Other
non listed models are not eligible for onsite warranty under this
Onsite Warranty Program.
However, you have the option to purchase separate onsite warranty
conversion pack from TIPL Authorized
Service or Sales partners and complete the registration process. For
addresses and contact details, please refer
www.toshiba-india.com/laptop .
- 15. Do I need an internet connection?
We
recommend customers to use internet in order to avail TIPL website
services or download
drivers and utilities. However, TIPL cannot provide the internet
services to customers.
- 16. What is the timing for onsite service?
Onsite
services are available in these select cities from 9.00 AM to 5.30 PM,
Monday to Friday,
except Public Holidays. Onsite calls shall be attended on the Next
Business Day of call logging and after
receiving confirmed call ID from TIPL Call Center. Calls logged
after 12.00 PM shall be attended on the 2nd
Business Day. This is also based on customer’s appointment &
availability. Also if any urgent support is
required customer can avail carry-in warranty services to the
designated Authorized Service Centre.
- 17. What is Next Business Day or Second Business Day?
Next Business Day (NBD) is the next working day counted from the present working day. Second
Business Day (SBD) is the next working day after NBD.
- 18. Who will attend my onsite warranty Laptop calls?
After
the case ID is issued by Call Centre agent, call will be transferred to
the designated TIPL
Authorized Service Center. The details of the service center will be
informed to you. Service Engineer from
Toshiba Authorized Service Center will visit your address mentioned
while logging the call.
- 19. Can I reschedule my appointment fixed with Toshiba Authorized Service Center Engineer?
You can reschedule the engineer visit by informing the TIPL Authorized Service Center in
advance.
- 20. What if I miss the appointment fixed with Toshiba Authorized Service Center Engineer
when he visits?
Follow up visits shall on be chargeable basis as per the standard ASP rates of R 350/- (
Three Hundred & Fifty Only) for each ‘Missed Service
Visits’.
- 21. Will the Toshiba Authorized Service Center Engineer carry my Laptop to the service
centre if situation Demand?
Yes, if the laptop requires further diagnosis or observation. Your laptop will be duly returned back
after successful repair or rectification of problem.
- 22. What documentation will be provided to me during the Call Attendance or Closure?
The
Toshiba Authorized Service Center Engineer will carry call slips and
challans. A copy of the
call slip of challan will be provided to you for your records.
- 23. What if I'm not satisfied with the service?
You can escalate to the TIPL Call Center no. 1800-200-8674
or 1800-11-8674
.
Annexure I*
Models covered the onsite warranty program:
| Sl. No. |
Model Name |
Model Part Code |
| 1 |
Satellite C660-E5010 |
PSC0NG-00P00P |
| 2 |
Satellite C660-P5010 |
PSC0SG-01100L |
| 3 |
Satellite C660-P5012 |
PSC0SG-00Q00L |
| 4 |
Satellite C660-P5210 |
PSC1GG-01C018 |
| 5 |
Satellite C660-P5211 |
PSC1GG-019018 |
| 6 |
Satellite C640-P5210 |
PSC2NG-006005 |
| 7 |
Satellite C660-I5010 |
PSC0SG-01300L |
| 8 |
Satellite C660-I5012 |
PSC1JG-00J00K |
| 9 |
Satellite C660-I5013 |
PSC1JG-00L00K |
| 10 |
Satellite C660-I5014 |
PSC1JG-00K00K |
| 11 |
Satellite C660-I5210 |
PSC0QG-01X01C |
| 12 |
Satellite C660-I5310 |
PSC1GG-01R01T |
| 13 |
Satellite C600-P4010 |
PSC4UG-00C001 |
| 14 |
Satellite C600-D4011 |
PSC4UG-008001 |
| 15 |
Satellite C600-D4012 |
PSC4UG-008002 |
| 16 |
Satellite C640-I4010 |
PSC2UG-007001 |
| 17 |
Qosmio X500-X8310 |
PQX34G-01M01J |
| 18 |
Satellite L750-X5315 |
PSK2YG-06W004 |
| 19 |
Satellite C640-X4010 |
PSC2UG-00G001 |
| 20 |
Satellite L740-X4210
|
PSK0YG-02900Q |
| 21 |
Satellite L650-X5311 |
PSK2GG-02200M |
| 22 |
Satellite L740-P4210 |
PSK0YG-02J00Q |
| 23 |
Satellite L740-I4210 |
PSK0YG-02K00Q |
| 24 |
Satellite L750-I5210 |
PSK2YG-08P027 |
| 25 |
Satellite L750-X5316 |
PSK2YG-08N026 |
| 26 |
Satellite C600-P4012 |
PSC4UG-00J001 |
| 27 |
Satellite C640-I4014 |
PSC2UG-00V001 |
| 28 |
Satellite C640-I4015 |
PSC2UG-00W001 |
| 29 |
Satellite C640-X4012 |
PSC2UG-00P001 |
| 30 |
Satellite C640-X4013 |
PSC2UG-00S001 |
| 31 |
Satellite L750-X5317 |
PSK2YG-0E8026 |
|
Annexure II*
| Sr. No |
Onsite Location |
Effective Date |
| 1 |
Delhi |
04-01-2011 |
| 2 |
Mumbai |
04-01-2011 |
| 3 |
Kolkata |
04-01-2011 |
| 4 |
Chennai |
04-01-2011 |
| 5 |
Bangalore |
04-01-2011 |
| 6 |
Hyderabad |
04-01-2011 |
| 7 |
Pune |
04-01-2011 |
| 8 |
Ahmedabad |
04-01-2011 |
| 9 |
Chandigarh |
31-05-2011 |
| 10 |
Lucknow |
31-05-2011 |
| 11 |
Jaipur |
31-05-2011 |
| 12 |
Coimbatore |
31-05-2011 |
| 13 |
Cochin |
31-05-2011 |
| 14 |
Mangalore |
31-05-2011 |
| 15 |
Guwahati |
31-05-2011 |
| 16 |
Noida |
10-06-2011 |
| 17 |
Gurgaon |
10-06-2011 |
| 18 |
Faridabad |
10-06-2011 |
| 19 |
Ghaziabad |
10-06-2011 |
|
*The list shall be amended from time to time along with new additions.
DISCLAIMER
NO OTHER WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
NO LIABILITY FOR DAMAGES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Qosmio 
